Customer Profiles Flow block simplifies authentication and retrieval of customer profile information.
News
The article discusses new capabilities for the Amazon Connect Customer Profiles Flows block that simplify authentication and retrieval of customer profile information, allowing for more personalized automated experiences.
Specifically, the article covers:
- Ability to access more customer information like orders, cases, assets, and custom/calculated attributes through the Flow block
- Streamlined authentication by prompting customers to enter personal identifiers to find and associate their profile
- Access to customer contact history for free, with option to bring in data from other sources and pay based on number of profiles
- Availability of Amazon Connect Customer Profiles in multiple AWS regions
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