Contact Lens now provides generative AI powered post-contact summarization, enabling contact center managers to efficiently monitor contact quality and agent performance without reviewing long transcripts or recordings through concise and coherent AI-generated summaries.

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<p>Amazon Connect Contact Lens now provides generative AI powered post-contact summarization, allowing contact center managers to more efficiently monitor and improve contact quality and agent performance.</p>
<p>Specifically, the article covers:</p>
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<li>Contact Lens can now condense long customer conversations into concise summaries</li>
<li>This reduces time spent evaluating contact quality and agent performance</li>
<li>The feature is built on Amazon Bedrock and available for voice and chat channels</li>
<li>It is currently available in US West (Oregon) and US East (Northern Virginia) regions</li>
<li>No additional pricing for using this feature during the preview period</li>
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Amazon Connect Contact Lens provides generative AI powered contact summarization (preview)

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