Amazon Connect outbound campaigns voice dialing API is generally available
News
The article summarizes the general availability of the Amazon Connect outbound campaigns voice dialing API, enabling high-volume voice outreach capabilities.
Specifically, the article covers:
- The new PutDialRequestBatch API for programmatically using Amazon Connect's predictive dialer with machine learning-powered answering machine detection
- Ability to use your own list management capability and set contact strategies
- Tracking outcomes of each campaign call using Contact Record data
- Pay-as-you-go pricing model for the outbound service usage and telephony charges
- Availability in all AWS regions where Amazon Connect outbound campaigns is offered
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