
States should migrate unemployment insurance systems to AWS cloud infrastructure to achieve elasticity, scalability, and resilience needed to handle economic crises while reducing costs and improving service delivery through AI and automation.


<div><p>This article argues that unemployment insurance systems should migrate to cloud infrastructure, citing lessons from the COVID-19 pandemic and proposing five modernization tenets.</p><ul><li>UI systems crashed during pandemic due to inability to scale for unprecedented claim volume</li><li>Cloud enables elastic scaling to match demand without over-provisioning infrastructure costs</li><li>Five modernization tenets: usable, elastic, adaptable, smart, and secure systems</li><li>States using AWS achieved 50x normal volume capacity, 4000% scaling, and 72% cost savings</li><li>AI chatbots, contact centers, and automation improved efficiency and reduced backlogs</li><li>ARPA funding provides historic investment opportunity for state UI modernization</li></ul><p>Cloud migration enables UI systems to handle economic crises while reducing costs and improving claimant experience through modern technology.</p></div>


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