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Amazon Connect Wisdom is now available for chat agents

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This article announces that Amazon Connect Wisdom now supports chat agents, extending its ML-powered recommendation capabilities beyond voice calls.

  • ML models detect customer issues and recommend knowledge articles during chat sessions
  • Proactively delivers relevant information to agents in real-time
  • Improves agent productivity and customer satisfaction
  • Available in six AWS regions: US East, US West, London, Frankfurt, Sydney, Tokyo

Amazon Connect Wisdom now helps chat agents resolve customer issues faster by providing intelligent, real-time information recommendations.

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