This article describes how Joulica, an Ireland-based contact center analytics startup, uses Amazon QuickSight to unify real-time and historical customer experience analytics for its clients.

• Joulica embeds QuickSight to provide 360-degree customer analytics across multiple channels
• Saved over two resource years of development time using QuickSight's embedding capabilities
• Integrates real-time Joulica analytics with standard QuickSight visualizations in single dashboards
• Deeply integrated with Amazon Connect, Lex, and Contact Lens for real-time data ingestion
• Ingests data from Amazon Kinesis and Apache Kafka for live analytics visualization
• Offers out-of-box analytics for KPIs, customer sentiment, and business performance metrics
• Uses pay-as-you-go pricing model, passing cost savings to customers
• Serves customers across North America, UK, EU, and APAC regions

Joulica leverages QuickSight's embedding and integration capabilities to deliver comprehensive contact center analytics combining real-time insights with historical context.