
AWS launches Amazon Connect Ready Partner specialization to help customers optimize contact center experiences through validated partner solutions offering omnichannel engagement, workforce productivity, analytics, and self-service management tools.


<div><p>This article announces the Amazon Connect Ready specialization, a new AWS Service Ready Program for validated partner solutions that enhance Amazon Connect contact center capabilities.</p><ul><li>Amazon Connect Ready Partners provide omnichannel customer engagement and agent productivity solutions</li><li>Partners deliver analytics, insights, optimization dashboards, and self-service management tools</li><li>AWS vets products for sound architecture, best practices adherence, and proven customer success</li><li>13 launch partners showcased including Aceyus, Calabrio, Centrical, Cognizant, Zendesk, and others</li><li>Partner solutions cover workforce optimization, AI analytics, payment security, and omnichannel support</li><li>AWS Partners can apply through AWS Service Ready Program with Software Path membership</li></ul><p>The Amazon Connect Ready specialization helps customers optimize contact center experiences while enabling AWS Partners to validate their Amazon Connect solutions.</p></div>


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