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How one council used machine learning to cut translation costs by 99.6%

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This article describes how Swindon Borough Council used machine learning to dramatically reduce translation costs for healthcare documents.

  • Reduced translation time from 19 days to under 15 minutes per document
  • Cut annual translation costs from £64,000 to £27 (99.96% reduction)
  • Used Amazon Translate neural machine translation service with AWS cloud services
  • Achieved 6.3 million percent return on investment with no upfront capital costs
  • Solution is user-friendly, requiring only 15 minutes to learn
  • Open-sourced the solution for adoption by other organizations globally
  • Now used by councils across UK, France, and European cities for various services
  • Maintains data protection and translation quality with zero clarification requests

Swindon Council's Translate application demonstrates how cloud-based AI can solve real public sector challenges efficiently, with benefits extending to hospitals, schools, and charities worldwide.



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