This article announces automatic activity scheduling in Amazon Connect, which now generates agent schedules with appropriate breaks and meals based on shift duration.

• Automatically generates breaks and meals based on configured shift durations
• Eliminates manual schedule adjustments previously required for different shift lengths
• Supports labor and union labor rules in scheduling logic
• Example: 4-hour shift gets one 15-min break; 8-hour shift gets two breaks and one-hour lunch
• Available in US East, US West, Europe (London), Asia Pacific (Sydney), and Canada (Central)

This feature reduces manager workload by automating break scheduling based on shift duration and labor regulations.