
Amazon Connect scheduling now supports time-off balance and group allowance features, allowing managers to bulk import balances from HR systems and automate time-off request approvals based on agent entitlements.


<div><p>This article announces new time-off management features for Amazon Connect scheduling, enabling more efficient handling of agent time-off requests and balances.</p><ul><li>Managers can bulk import agent time-off balances from HR systems</li><li>Support for group allowances (vacation, sick time, etc.)</li><li>Automated or manual approval workflows for time-off requests</li><li>Agents can self-serve request time-off with automatic approval/decline</li><li>Eliminates manual cross-verification and third-party tool dependency</li><li>Available in US East, US West, Europe London, Asia Pacific Sydney, Canada Central</li></ul><p>Amazon Connect scheduling now streamlines time-off management by automating approvals based on balances and allowances, reducing administrative overhead for contact center managers.</p></div>


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