
Amazon Connect scheduling now supports automated flexible days scheduling, allowing managers to automatically generate agent schedules combining fixed and flexible working days to optimize labor compliance and reduce manual scheduling effort.


<div><p>This article announces automated flexible days scheduling for Amazon Connect, enabling contact center managers to generate optimized agent schedules combining fixed and flexible working days.</p><ul><li>Automatically generates agent schedules with mandatory and demand-based flexible days</li><li>Eliminates manual schedule adjustments for flexible work contracts</li><li>Ensures compliance with regional labor laws and union requirements</li><li>Optimizes labor scheduling and frees manager time for strategic tasks</li><li>Available in US East, US West, Europe (London), Asia Pacific (Sydney), and Canada (Central) regions</li></ul><p>Amazon Connect scheduling now automates flexible scheduling, reducing manual work while maintaining labor compliance and operational efficiency.</p></div>


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