
Amazon CloudWatch integrates with VMware Cloud on AWS to provide unified monitoring of virtual machine workloads and enable centralized incident management through ServiceNow and IBM Netcool.


<div><p>This article describes a unified monitoring solution for VMware Cloud on AWS workloads using Amazon CloudWatch, integrated with ServiceNow and IBM Netcool for incident management.</p><ul><li>CloudWatch agents installed on VMware Cloud VMs collect custom metrics and send alerts</li><li>AWS Systems Manager manages VMs and deploys CloudWatch agent configurations</li><li>CloudWatch alarms trigger Lambda functions via SNS topics for alert processing</li><li>Lambda modifies alert payloads to meet IBM Netcool requirements</li><li>Netcool receives alerts via webhook and creates ServiceNow incidents automatically</li><li>Duplicate incidents suppressed using unique alert identifiers (account, region, alert, host)</li><li>Resolves alerts automatically close corresponding ServiceNow incidents</li><li>Provides centralized monitoring for hybrid cloud and on-premises infrastructure</li></ul><p>This integration enables unified service management and reduces operational overhead for organizations managing VMware Cloud on AWS and native AWS workloads.</p></div>


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