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This article describes Tech Mahindra's migration of a European telecom provider's BMC Remedy ITSM solution from on-premises monolithic architecture to a self-managed microservices platform on AWS using Kubernetes (kOps).
- Migrated legacy BMC Remedy instances to unified BMC Helix ITSM platform on AWS
- Deployed across three availability zones using kOps for high availability
- Used AWS Nitro-based M6i instances with total memory encryption for PII protection
- Implemented end-to-end encryption: at-rest via EBS/KMS BYOK, in-transit via SSL/TLS
- Enabled transparent data encryption on database layer with read replicas
- Integrated AWS Certificate Manager for SSL certificate management
- Automated M6i encryption monitoring using Systems Manager and CloudWatch
- Achieved GDPR compliance and enhanced security posture
The solution demonstrates how to securely migrate legacy ITSM workloads to AWS with comprehensive data protection across compute, storage, and network layers.
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