
Amazon Connect Contact Lens now provides real-time conversational analytics for voice calls in the Asia Pacific (Singapore) region, enabling businesses to access transcription, sentiment analysis, and supervisor alerts during live customer interactions.


<div><p>This article announces the launch of Amazon Connect Contact Lens real-time conversational analytics in the Asia Pacific (Singapore) region.</p><ul><li>Real-time transcription and sentiment analysis for live customer calls</li><li>Supervisor alerts and sensitive data redaction capabilities</li><li>Identifies top contact drivers and categorizes interactions natively</li><li>Improves experiences for customers, agents, and supervisors</li><li>Now available in 9 regions globally including Singapore</li></ul><p>Amazon Connect Contact Lens expands its real-time conversational analytics to Singapore, enabling contact centers to analyze voice calls and improve customer service operations.</p></div>


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