
Amazon Connect now enables contact center administrators to apply granular permissions to agent activity audit reports using resource tagging and tag-based access controls, allowing selective visibility of agent statuses by team or role.


<div><p>This article announces granular access controls for Amazon Connect's agent activity audit report using resource tagging and tag-based access controls.</p><ul><li>Administrators can now restrict who views historical agent statuses in the audit report</li><li>Tag-based access control enables role-specific visibility (e.g., Compliance team managers)</li><li>Available in nine AWS regions across US, Asia Pacific, Canada, and Europe</li><li>No additional charge for this feature</li></ul><p>In summary, Amazon Connect now offers fine-grained permission controls for agent activity audits, allowing administrators to limit audit report access by team or role using resource tags.</p></div>


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