
Amazon Connect now enables contact center managers to schedule activities for groups of agents, allowing them to efficiently create shared team meetings and automatically resolve scheduling conflicts with breaks and meals.


<div><p>This article announces that Amazon Connect now supports scheduling of agent group activities, enabling contact center managers to efficiently manage activities for multiple agents simultaneously.</p><ul><li>Managers can now schedule group activities like team meetings for multiple agents at once</li><li>Activities can be designated as individual or shared/group-based</li><li>Automatic conflict resolution moves overlapping breaks/meals to different times</li><li>Reduces manual scheduling effort compared to creating individual agent activities</li><li>Available in US East (N. Virginia), US West (Oregon), Europe West (London), Asia Pacific Southeast (Sydney), and Canada (Central) regions</li></ul><p>This feature streamlines contact center scheduling by allowing bulk activity management for agent groups, saving managers significant time and effort.</p></div>


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