Amazon Connect outbound campaigns now supports high-volume outreach for personalized voice notifications, appointment reminders, and self-service using the Interactive Voice Response (IVR) with no agents required through an "Agentless" dial type.

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<p>This article introduces a new feature in Amazon Connect outbound campaigns called "Agentless" voice dialing, which allows high-volume outreach without the need for agents.</p>
<p>Specifically, the article covers:</p>
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<li>The "Agentless" dial type enables personalized voice notifications, appointment reminders, or self-service IVR without agents.</li>
<li>Integrated answering machine detection to identify live customer pickup or voicemail, and customize the contact strategy accordingly.</li>
<li>Manage campaign pacing by specifying dial capacity for each campaign.</li>
<li>Optional integrated list management with Amazon Pinpoint for building customer journeys and multi-channel experiences.</li>
<li>Pay-as-you-go pricing model for outbound service usage, telephony charges, and monthly target audience charges via Amazon Pinpoint.</li>
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Amazon Connect outbound campaigns now offers voice dialing with no agents required

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