Amazon Connect now allows users to access 90 days of historical agent and contact metrics, and request data with customizable time intervals, enabling businesses to build custom dashboards to measure historical queue and agent performance.

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<p>The article discusses enhancements made to the Amazon Connect API for accessing historical agent and contact metrics.</p>
<p>Specifically, the article covers:</p>
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<li>The GetMetricDataV2 API now allows users to access trailing 90 days of historical agent and contact metrics, an increase from the previous 35 days.</li>
<li>Users can now make requests spanning up to 35 days with data broken down into customizable time intervals like 15 minutes, hourly, or weekly.</li>
<li>Businesses can use the API to build custom dashboards and measure historical queue and agent performance, such as tracking incoming contacts over the last 7 days by day of the week.</li>
<li>The GetMetricDataV2 API is now available in all AWS regions where Amazon Connect is offered.</li>
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Amazon Connect enhances API for accessing historical agent and contact metrics

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