Creating a correction of errors document

This article provides guidance on creating a Correction of Errors (COE) document, which is a post-incident analysis process to learn from incidents and prevent future occurrences.

Specifically, the article covers:

• An overview of the COE process and its importance in operational excellence
• Steps for creating a COE document, with example sections like summary, impact, timeline, metrics, incident questions, 5 Whys analysis, and action items
• How to leverage AWS Systems Manager Incident Manager to document and manage the COE process
• A fictional incident scenario used to illustrate each section of the COE document
• Conclusion encouraging readers to practice creating COE documents for continuous improvement