Amazon Connect now provides a queue performance dashboard for contact center managers to analyze, track, and improve performance using real-time and historical metrics like service level, contacts handled, and average handle time across custom-defined time periods.

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<p>This article discusses a new feature from Amazon Connect called the queue performance dashboard, which helps contact center managers analyze, track, and improve their contact center's performance.</p>
<p>Specifically, the article covers:</p>
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<li>The dashboard provides real-time and historical data on key metrics like service level, contacts handled, and average handle time.</li>
<li>Managers can view data using custom time periods, summary charts, and time series graphs to uncover trends and patterns.</li>
<li>The feature is available in several AWS regions and there is no additional charge for using it.</li>
<li>The article provides a link to the documentation for more details on using the queue performance dashboard.</li>
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Amazon Connect now provides a pre-built queue performance dashboard

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