Amazon Connect now provides a queue performance dashboard
News
The article introduces a new feature called the "queue performance dashboard" in Amazon Connect, which helps contact center managers monitor and improve their performance.
Specifically, the article covers:
- The dashboard displays real-time and historical data on key metrics like service level, contacts handled, and average handle time
- It allows managers to compare performance over custom time periods and view trends and patterns at a glance
- The feature is available in several AWS regions, and there is no additional charge for using it
- The article provides a link to documentation for more information on the queue performance dashboard
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