Amazon Connect Customer Profiles helps export customer data updates in real-time to systems like Salesforce and Amazon S3 using Amazon Kinesis, keeping source systems up-to-date with the latest information from contact center interactions.

<div>
<p>This article provides a technical walkthrough for exporting customer profile data in real-time from Amazon Connect to Salesforce and Amazon S3 using Amazon Kinesis.</p>
<p>Specifically, the article covers:</p>
<ul>
<li>Prerequisites for the solution</li>
<li>Detailed step-by-step walkthrough using AWS services like CloudFormation, Kinesis, Lambda, and Amazon Connect Customer Profiles</li>
<li>How to validate the updates in Salesforce and S3</li>
<li>Security disclaimer</li>
<li>Cleanup steps for the deployed resources</li>
<li>Conclusion highlighting the benefits of the solution</li>
</ul>
</div>


Real-time data export of Amazon Connect Customer Profiles to Salesforce using Amazon Kinesis

Related articles

Related articles

Jul 13
2026
Integration as Intelligence: Amazon Connect Customer Integrates with Salesforce via MCP

Mar 25
2025
Salesforce Contact Center with Amazon Connect: Streamlining omnichannel customer engagement

Nov 26
2024
Unleash your Salesforce data using the Amazon Q Salesforce Online connector

Mar 17
2025
Salesforce Contact Center with Amazon Connect is now generally available