AWS Support now provides five-minute response time for critical incidents on workloads onboarded to AWS Incident Detection and Response, improving incident response time by 3x to mitigate disruptions faster.

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<p>The article announces that AWS Incident Detection and Response now offers five minute response time for critical incidents. This service from AWS proactively monitors and manages incidents for critical workloads of AWS Enterprise Support customers.</p>
<p>Specifically, the article covers:</p>
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<li>AWS Incident Management Engineers now engage customers within 5 minutes of a critical incident alarm or support case raised, down from 15 minutes previously</li>
<li>This faster response time helps mitigate impact of disruptions more quickly</li>
<li>The service also has a continuous improvement mechanism to apply lessons from past incidents</li>
<li>It is available in eligible AWS regions for workloads hosted on AWS</li>
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AWS Incident Detection and Response now offers five minute response time for critical incidents

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