Operata Service Monitoring and Assurance for Cloud Contact Centers and Amazon Connect
AWS Partner Network Blog
This article discusses Operata, an AWS Specialization Partner and AWS Marketplace Seller that offers a customer experience (CX) observability platform built for Amazon Connect. It provides service monitoring and assurance features for cloud-based contact centers.
Specifically, the article covers:
- Why contact center customers should invest in observability for managing the complex technology stack
- Operata's CX observability platform, built exclusively for cloud contact centers, providing monitoring and assurance capabilities
- Defining technical service quality targets and measuring performance against them
- Building a trusted relationship with the Amazon Connect provider through shared responsibility and data visibility
- Conclusion highlighting the importance of observability for successful cloud contact center migration
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