Amazon Connect supports guided chat experiences using step-by-step guides
News
The article announces that Amazon Connect now supports guided chat experiences using step-by-step guides. This allows for creating interactive self-service chat and post-chat experiences with dynamic components like carousels, dropdowns, date pickers, and forms.
Specifically, the article covers:
- Configure step-by-step guides in the communications widget
- If chats are escalated, agents can see context from the self-service interaction
- Supported regions for the feature
- Links to learn more and get started
The AWS News Feed is currently looking for gold sponsors. If you want to support the AWS community and reach a large audience of AWS professionals, consider sponsoring the AWS News Feed.
Related articles
The AWS News Feed is currently looking for silver sponsors. If you want to support the AWS community and reach a large audience of AWS professionals, consider sponsoring the AWS News Feed.