Building a multilingual contact center for Medicaid agencies on AWS
Public Sector Blog
The article provides a step-by-step guide for building a multilingual contact center solution for Medicaid agencies using AWS services. It addresses the challenge of providing equitable access to care by overcoming language barriers between providers and patients.
Specifically, the article covers:
- An overview of the solution architecture involving services like Amazon Connect, Amazon Transcribe, Amazon Translate, Amazon Polly, AWS Lambda, and others.
- Prerequisites and steps to deploy the necessary AWS CloudFormation templates.
- Configuring the Amazon Connect instance and assigning the contact flow.
- Testing the deployed solution by making calls and observing the multilingual capabilities.
- Conclusion highlighting the benefits of the solution for Medicaid agencies.
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