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Best Practices from Fortinet for Troubleshooting Common Issues with Gateway Load Balancer

AWS Partner Network Blog



The article provides best practices from Fortinet for troubleshooting common issues with the AWS Gateway Load Balancer (GWLB) when integrating Fortinet's FortiGate Next-Generation Firewall (NGFW) appliances.

Specifically, the article covers:

  • Troubleshooting issues with GWLB health checks not working properly with third-party appliances
  • Identifying routing issues that prevent packets from reaching third-party appliances
  • Troubleshooting when packets reach the appliance but don't get back to the destination via GWLB
  • Addressing application session timeouts after migration to GWLB
  • Resolving issues with source Availability Zone not being preserved when GWLB receives traffic from AWS Transit Gateway
  • Conclusion summarizing key points for troubleshooting GWLB deployments with third-party appliances


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