Wipro applying Data, AI/ML and Generative AI to the Telecom Industry

This article discusses how Wipro is leveraging data, AI/ML, and generative AI to solve challenges in the telecommunications industry.

Specifically, the article covers:

• Introduction to the challenges faced by the telecom industry and the need for autonomous networks
• Importance of AI/ML and generative AI adoption for telcos to drive cost-effectiveness, optimize operations, and meet sustainability goals
• Wipro's Enterprise Generative AI Framework (WeGA) built on AWS to operationalize access to large language models (LLMs) responsibly
• Use cases of Wipro's AI/ML and generative AI solutions for telcos:
  • Virtual agent for contact centers using LLMs for real-time agent assistance and post-call summarization
  • Social lens to correlate customer-reported issues with specific technology components using NLP
  • Network performance analysis using vector databases, LLMs, and graph neural networks for predictive maintenance and on-demand observability
• Conclusion on how Wipro and AWS support implementing generative AI use cases for communication service providers (CSPs)