Request service using Amazon Connect and AWS IoT
Contact Center Blog
This article explains how to integrate Amazon Connect with AWS IoT Core and an accessible IoT button to allow users to request services or contact agents using different click patterns.
Specifically, the article covers:
- Overview of the solution architecture
- Prerequisites for the solution
- Step-by-step walkthrough of the deployment, including:
- Importing an Amazon Connect flow
- Configuring Amazon Pinpoint for SMS
- Deploying AWS resources (Lambda, DynamoDB, IAM roles) via CloudFormation
- Adding user data to DynamoDB
- Configuring AWS IoT Core rules
- Testing the solution using the AWS IoT Core MQTT test client
- Cleaning up the deployed resources
- Conclusion and potential enhancements
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