Request service using Amazon Connect and AWS IoT
Contact Center Blog
This article explains how to integrate Amazon Connect with AWS IoT Core and an accessible IoT button to allow users to request services or contact agents using different click patterns.
Specifically, the article covers:
- Overview of the solution architecture
- Prerequisites for the solution
- Step-by-step walkthrough of the deployment, including:
- Importing an Amazon Connect flow
- Configuring Amazon Pinpoint for SMS
- Deploying AWS resources (Lambda, DynamoDB, IAM roles) via CloudFormation
- Adding user data to DynamoDB
- Configuring AWS IoT Core rules
- Testing the solution using the AWS IoT Core MQTT test client
- Cleaning up the deployed resources
- Conclusion and potential enhancements
The AWS News Feed is currently looking for gold sponsors. If you want to support the AWS community and reach a large audience of AWS professionals, consider sponsoring the AWS News Feed.
Related articles
Jun 6
2024
2024
AWS IoT Device Management adds a unified connectivity metrics monitoring dashboard
May 22
2024
2024
Connecting and Authenticating Automotive iOS App to AWS IoT Core
Jun 24
2024
2024
Proactive scaling of Amazon ECS services using Amazon ECS Service Connect Metrics
Jun 20
2024
2024
Connect to Amazon services using AWS PrivateLink in Amazon SageMaker
The AWS News Feed is currently looking for silver sponsors. If you want to support the AWS community and reach a large audience of AWS professionals, consider sponsoring the AWS News Feed.