Monitor Amazon Connect API usage using Amazon CloudWatch alarms
Contact Center Blog
This article explains how to monitor Amazon Connect API usage with Amazon CloudWatch alarms and receive alerts when usage approaches defined limits. This allows organizations to optimize performance and proactively add capacity before encountering issues.
Specifically, the article covers:
- Solution overview for setting up CloudWatch alarms to monitor Amazon Connect API usage
- Prerequisites needed like an AWS account, Connect instance, CDK installation, and SNS topic
- Three methods to deploy the solution:
- Creating the alarm from CloudWatch console
- Creating the alarm from Service Quotas
- Creating the alarm using AWS CDK
- Steps to clean up created resources
- Conclusion highlighting the benefits of monitoring API usage and using CloudWatch alarms
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