This blog post presents a solution to automatically pause recording in the Amazon Connect agent workspace when handling sensitive information through step-by-step guides, ensuring compliance and data security.

<div>
<p>This article provides a solution to automatically pause recording when a specific step-by-step guide is invoked in Amazon Connect, and resume recording after completing the workflow. It also explains how to automatically stop logging during this sensitive information collection process.</p>
<p>Specifically, the article covers:</p>
<ul>
<li>Solution overview and architecture</li>
<li>Prerequisites for deployment</li>
<li>Detailed step-by-step deployment walkthrough using AWS CloudFormation</li>
<li>Testing the deployed solution</li>
<li>Verifying the paused recording and logging in logs and recordings</li>
<li>Clean up steps to remove the deployed resources</li>
</ul>
</div>


Using agent workspace guides to handle sensitive information

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