Amazon Connect launches prompt customizations for Amazon Q in Connect
News
The article announces a new feature for Amazon Q in Connect, which allows contact center supervisors to customize the prompts used by the generative AI assistant to align with their company's brand and guidelines.
Specifically, the article covers:
- Supervisors can tailor prompts to change the tone, language, and responses of Amazon Q in Connect
- Customization allows incorporating specific phrases, following language guidelines, and designating fixed responses for certain situations
- An example of using empathetic phrasing and automated disclaimers for healthcare insurance claim appeals
- Benefits of consistent brand representation, reduced compliance risks, and increased customer satisfaction
- Links to information on region availability and documentation
The AWS News Feed is currently looking for gold sponsors. If you want to support the AWS community and reach a large audience of AWS professionals, consider sponsoring the AWS News Feed.
Related articles
The AWS News Feed is currently looking for silver sponsors. If you want to support the AWS community and reach a large audience of AWS professionals, consider sponsoring the AWS News Feed.