Elevating internal customer support at Thorn with AWS: A generative AI use case
Public Sector Blog
This article discusses how the nonprofit organization Thorn used AWS and generative AI to improve their internal customer support for IT, security, and engineering teams.
Specifically, the article covers:
- Thorn's mission to build technology to defend children from sexual abuse
- How Thorn implemented a Retrieval-Augmented Generation (RAG) pattern using AWS services like Amazon Kendra, S3, EKS, and Amazon Bedrock with Anthropic Claude to build a chatbot for internal IT support
- The success of the chatbot in saving time and improving response times for internal support queries
- Thorn's expansion of generative AI solutions for summarizing chat discussions and creating an internal web app
- The benefits of using AWS like easy integration, security, and operational practices
- Conclusion highlighting Thorn's commitment to using generative AI and AWS to enhance internal efficiency and mission impact
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