University Hospitals Coventry and Warwickshire NHS Trust digitizes and improves patient experience with AWS
Public Sector Blog
The article summarizes how University Hospitals Coventry and Warwickshire NHS Trust partnered with IBM Consulting to digitize and improve patient interactions using AWS cloud services. The goal was to enhance the patient experience and increase operational efficiency.
Specifically, the article covers:
- A virtual assistant using Amazon Lex to handle patient FAQs and appointment queries
- An SMS text message referral confirmation system using Amazon Pinpoint
- An automated email responder using Amazon SES and Comprehend to request missing patient details
- An automated outpatient appointment reminder and change request system using serverless AWS services
- The benefits achieved in 8 weeks, including 33% fewer calls and forecasted annual savings of over £270,000
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