Implementation of DevSecOps Ecosystem for Amazon Connect at NatWest
Contact Center Blog
This article details NatWest's implementation of a comprehensive DevSecOps ecosystem for Amazon Connect, addressing key challenges in managing a shared enterprise contact center platform.
- Implemented a multi-environment strategy with separate AWS accounts for sandbox, development, testing, pre-production, and production environments
- Adopted a modular Infrastructure as Code (IaC) approach using Terraform with custom opinionated modules
- Developed specialized deployment strategies for Amazon Lex bots and QuickSight assets using export-import pipelines
- Implemented robust security controls, including preventive and detective measures like static code scanning and AWS Config rules
- Created custom utilities for contact flow management, performance metrics reporting, and consistent deployments
The approach enabled NatWest to improve operational efficiency, enhance security, and accelerate feature development for their contact center platform.
The AWS News Feed is currently looking for gold sponsors. If you want to support the AWS community and reach a large audience of AWS professionals, consider sponsoring the AWS News Feed.
Related articles
Oct 30
2024
2024
Building an end-to-end DevSecOps CI/CD pipeline with DXC’s Continuous Delivery Express solution
Jul 9
2026
2026
How NatWest built multi-region resilience with Amazon Connect Customer
Apr 2
2025
2025
Insights and learnings from Amazon Q in Connect at NatWest
Nov 3
2025
2025
Simplifying banking self-service at NatWest using Amazon Connect and Amazon Lex
The AWS News Feed is currently looking for silver sponsors. If you want to support the AWS community and reach a large audience of AWS professionals, consider sponsoring the AWS News Feed.