Pioneering Efficiencies in Crop Insurance Underwriting: An AI-Driven Solution using Amazon Bedrock and Amazon OpenSearch Service

This article details a generative AI solution developed by Source Allies for Farmers Mutual Hail (FMH) to improve crop insurance underwriting using Amazon Bedrock and Amazon OpenSearch Service.

• Solution uses Retrieval Augmented Generation (RAG) to help underwriters quickly access regulatory information
• Developed a custom solution with three key workflows: Document Ingestion, Chat, and Evaluation
• Implemented advanced techniques like hybrid search and robust document parsing
• Achieved significant improvements in solution performance

Key results include:

• 800% improvement in answer accuracy
• 95% reduction in operating costs
• Immediate time savings for underwriters
• Competitive advantage through task-specific AI

The solution enables new underwriters to access complex regulatory information quickly and accurately, transforming knowledge access in the crop insurance industry.