Turbocharging premium audit capabilities with the power of generative AI: Verisk’s journey toward a sophisticated conversational chat platform to enhance customer support
Machine Learning Blog
Verisk has developed PAAS AI, a generative AI-powered conversational platform for premium auditors that enhances customer support and operational efficiency using AWS services.
- Uses retrieval augmented generation (RAG) with Anthropic's Claude model on Amazon Bedrock
- Enables quick document retrieval from a vast repository of insurance classification guides and bulletins
- Reduced research time by 96-98% compared to traditional manual searching
- Implemented custom evaluation metrics for answer relevance and accuracy
- Utilizes Amazon ElastiCache, OpenSearch Service, and Snowflake for data management
The solution demonstrates the transformative potential of generative AI in providing efficient, accurate customer support while allowing subject matter experts to focus on more strategic initiatives.
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