Innovating at speed: BMW’s generative AI solution for cloud incident analysis

BMW has developed a generative AI solution using Amazon Bedrock Agents to streamline cloud incident root cause analysis (RCA) for their connected vehicle digital services. The solution addresses the complex challenge of diagnosing issues in interconnected software systems.

• Uses an AI agent with custom tools to analyze system logs, metrics, and infrastructure changes
• Employs the ReAct framework to dynamically investigate and reason about incident causes
• Integrates tools like Architecture, Logs, Metrics, and Infrastructure Tools to pinpoint root causes
• Achieved 85% accuracy in identifying root causes during testing
• Dramatically reduces diagnosis time from hours to minutes

The solution demonstrates how generative AI can transform incident management by providing rapid, context-aware root cause analysis across complex, multi-regional cloud infrastructures.