Natively integrate the digital channels and unified routing capabilities of Amazon Connect into Salesforce CRM
Contact Center Blog
AWS has announced the general availability of Salesforce Contact Center with Amazon Connect, a solution that integrates digital channels and unified routing capabilities into Salesforce CRM.
- Solves challenges of disconnected CRM and contact center solutions
- Enables a single routing and workflow system across Amazon Connect and Salesforce channels
- Intelligently directs calls, chats, and cases to appropriate interactions
- Builds on existing Service Cloud Voice with Amazon Connect integration
- Already used by over 1,000 customers and 100,000 contact center agents
The solution aims to improve customer experiences by providing real-time visibility, consistent service, and more efficient operations for customer service representatives.
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