Enhancing decision making for system changes with generative AI

Booz Allen developed a generative AI solution using Amazon Bedrock to enhance change management decision-making in IT systems, addressing key challenges in reviewing system change requests.

• The AI assistant analyzes change request tickets against organizational policies
• Provides recommendations for approval or rejection with detailed reasoning
• Reduces cognitive load on human reviewers by automating initial ticket assessment
• Uses a multi-step process involving AWS Step Functions, Lambda, and DynamoDB
• Evaluates tickets multiple times to ensure consistent recommendations

The solution helps organizations improve change request consistency, reduce risks, accelerate review processes, and enhance overall system stability and security.