Transforming Resident Outreach using next-generation AI capabilities

Deloitte's Resident Outreach solution uses AWS generative AI technologies to transform government agency communications and citizen engagement. The solution focuses on four key capabilities:

• Multi-Modal Application Completion: Enables citizens to submit documents through various channels like mobile apps, messaging, web, and voice
• Application Nudges: Provides personalized reminders to help users complete applications and renewals
• Personalized Correspondences: Creates clear, accessible communications with features like:
  • Custom QR codes with case-specific information
  • Audio versions for visually impaired residents
  • Simplified summaries of complex documents
• Enhanced Messaging Campaigns: Delivers targeted, personalized communications across multiple channels

By leveraging AWS services like Amazon Bedrock, Translate, and Polly, the solution improves citizen access to government services, enhances communication, and increases operational efficiency.