How public authorities can improve the freedom of information request process using Amazon Bedrock
Public Sector Blog
The article discusses how public authorities can improve the Freedom of Information (FOI) request process using Amazon Bedrock, an AI service that helps automate document classification and routing.
- Current FOI response rates have declined, with only 74% of requests responded to on time in Q2 2024
- Amazon Bedrock uses large language models to automatically classify and route FOI requests to appropriate departments
- The solution involves:
- Receiving an FOI request in an S3 bucket
- Using Anthropic's Claude 3.5 Haiku to classify the request
- Routing the request to the correct department via SNS topics
- Key benefits include reduced manual processing, improved response times, and more efficient staff resource allocation
The approach can be applied to various document classification needs in public sector organizations, demonstrating the potential of generative AI to streamline operations.
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