Set up custom domains in Amazon Connect hosted with M365 Exchange Online or Google Workspace
Messaging & Targeting Blog
This article provides a comprehensive guide to setting up custom domains in Amazon Connect for email communication using Microsoft 365 Exchange Online or Google Workspace.
- Enables routing emails through existing email servers to Amazon Connect
- Allows customers to continue using their existing support email addresses
- Integrates with Amazon Simple Email Service (SES) for email sending and receiving
- Provides a step-by-step process for configuring domain verification, Amazon Connect, and email routing
- Includes configuration instructions for both Microsoft 365 and Google Workspace
The solution allows businesses to maintain their existing email infrastructure while leveraging Amazon Connect's email capabilities, improving customer service and agent productivity.
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