Route emails to multiple Amazon Connect instances using SES Mail Manager
Contact Center Blog
This article explains how to route emails to multiple Amazon Connect instances using Amazon SES Mail Manager for global enterprises with multiple regional support centers.
- Solution enables routing emails from a single domain to different regional Amazon Connect instances
- Uses SES Mail Manager to create traffic policies, SMTP relay destinations, and rule sets
- Allows configuring email routing based on recipient email address
- Supports routing emails to specific Amazon Connect instances in different regions
- Requires updating domain DNS MX records to SES Mail Manager ingress endpoint
The solution provides a flexible way for global companies to manage customer support emails across multiple regional contact centers while maintaining a single email domain.
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