Amazon Connect adds support for third-party speech-to-text and text-to-speech AI models for end-customer self-service
News
This article announces that Amazon Connect now supports third-party speech-to-text and text-to-speech AI models for customer self-service interactions.
- Integrates Deepgram for speech-to-text capabilities
- Integrates ElevenLabs for text-to-speech capabilities
- Works alongside Amazon Connect's native speech features
- Maintains built-in orchestration, analytics, and compliance controls
- Available with Amazon Connect unlimited AI plan
- Offered in all commercial AWS regions
Amazon Connect now provides greater flexibility for voice experience delivery by supporting third-party speech providers alongside native capabilities.
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