Amazon Connect now provides improved analytics and monitoring for AI agents
News
This article announces new analytics and monitoring capabilities for AI agents in Amazon Connect, enabling measurement and optimization of AI agent performance.
- Customizable dashboards track AI agent interactions, hand-off rates, conversation turns, and handle time
- Compare AI agent performance across versions to identify optimal configurations
- Configure automated rules to trigger alerts based on customer sentiment and transfer events
- Access detailed AI agent traces via APIs for troubleshooting and decision-making insights
- Available across all AWS Regions where Amazon Connect AI agents operate
Amazon Connect now provides comprehensive analytics for monitoring and improving AI agent performance in contact center operations.
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