Resolve and prevent operational incidents with AWS DevOps Agent and New Relic

This article announces the integration of AWS DevOps Agent with New Relic's Model Context Protocol (MCP) server to automate incident resolution and prevention using AI.

• AWS DevOps Agent is a frontier AI agent that resolves and prevents operational incidents
• New Relic MCP server provides standardized gateway to observability data without custom API integrations
• Automated investigations launch from incident tickets to reduce mean time to resolution (MTTR)
• Root cause analysis correlates telemetry, code, and deployment data across entire environment
• Detailed mitigation plans include actions to resolve, validate, and revert changes if needed
• Proactive recommendations strengthen observability, infrastructure, deployment pipelines, and resilience
• Integration requires setting up Agent Space and registering New Relic as telemetry provider
• Use case demonstrates latency spike resolution in retail shopping cart service

This integration enables SRE and DevOps teams to significantly accelerate incident response by automating root cause analysis and correlating observability data across distributed systems.