How Thomson Reuters built an Agentic Platform Engineering Hub with Amazon Bedrock AgentCore

This article describes how Thomson Reuters built an AI-powered platform engineering hub using Amazon Bedrock AgentCore to automate operational workflows.

• Transitioned from manual processes to autonomous agentic system for infrastructure operations
• Achieved 15-fold productivity gain and 70% automation rate at launch
• Built orchestrator agent (Aether) using LangGraph for intelligent request routing
• Developed TRACK framework to simplify agent deployment across organization
• Implemented custom agent discovery system using DynamoDB and API Gateway
• Created React web portal with SSO authentication for secure agent interactions
• Included human-in-the-loop validation service for critical operations oversight
• Automated cloud account provisioning, database patching, network configuration, architecture reviews
• Maintained complete audit trails for compliance and security requirements

Thomson Reuters successfully transformed platform engineering operations using AgentCore, improving efficiency, security, and developer experience while freeing engineers for higher-value work.