Amazon Connect launches in-app notifications to surface critical operational alerts to business users
News
This article announces the launch of in-app notifications for Amazon Connect, enabling teams to receive critical operational alerts without workflow interruption.
- Notification icon in workspace header visible from any page with unread message badge
- Click icon to view messages, access embedded links, manage read/unread status
- Programmatic APIs enable targeted messages to specific organizational audiences
- Supports urgent updates, policy changes, and action item notifications
- Amazon Connect delivers system updates and announcements via notifications
- Available in all AWS regions where Amazon Connect operates
- Includes public API and AWS CloudFormation support
In-app notifications help Amazon Connect users stay informed of critical alerts and updates without leaving their current task.
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