Build unified intelligence with Amazon Bedrock AgentCore

This article describes CAKE (Customer Agent & Knowledge Engine), an AI-powered customer intelligence system built on Amazon Bedrock AgentCore that unifies fragmented sales data.

• CAKE coordinates specialized tools querying Neptune, DynamoDB, OpenSearch, and web APIs for customer insights
• Delivers comprehensive customer views in under 10 seconds using parallel tool execution
• Integrates knowledge graphs, metrics databases, document repositories, and external market data
• Implements row-level security to enforce user permissions and data governance automatically
• Uses AWS Strands Agents framework for structured reasoning with enterprise compliance controls
• Separates offline batch pipeline from real-time serving layer for low-latency queries
• Implements model flexibility with automatic fallback when throttling occurs
• Reduces sales research time from hours to seconds, democratizing customer intelligence access

CAKE demonstrates how Amazon Bedrock AgentCore simplifies multi-agent AI system development by providing managed orchestration, parallel execution, and security enforcement as services.